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Friday, December 15, 2006
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TelecomWeb Executive Q&A: Financial Implications for Service Providers Implementing Managed Services
PR Web Parsippany,
NJ December 15, 2006 Service
providers should know that a company that considers a move to managed services
likely will ask the following questions: Can we make money with them? What barriers
or problems or old ways of thinking do we need to eliminate to maximize the
potential of managed services? Will managed services positively affect our capex
and opex picture? And what about our market valuation?
TelecomWeb:The Telecom Intelligence Group recently hosted a roundtable
discussion with several industry experts centered on the key financial implications
associated with service providers implementing managed–services strategies.
Participants included Andrew Rabhan, vice president/Managed Services at Lucent
Worldwide Services; Ken Dolsky, director/Professional Services at The Telecom
Intelligence Group; and industry analyst Wu Zhou, senior research analyst for
IDC's Network Life-Cycle Services.
Service Providers are working through numerous decisions relative to expenditures
for new services, network infrastructure, Operations Support and network transformation.
Too often however, Service Providers become entangled in the technical
aspects of potential solutions and lose sight of market demand timing and the
strategic implications of go-to-market speed. A Managed Services portfolio is
a key strategic service set for Service Providers. In addition to providing
cost effective solutions to customers, Managed Services provide a partnership
framework that will empower the Service Provider to participate in network service
and other services decisions. This positioning therefore
is also a customer retention and sales strategy that may well isolate the Service
Provider from falling into a commodity market” said Warren Williams, vice
president and senior program director, services, at The Telecom Intelligence
Group.
TelecomWeb asked roundtable participants
the following questions:
- Are managed-services strategies growing in
importance to service providers and operators?
- What are some of the major trends driving
adoption of managed services?
- Are managed services receiving the attention
of senior executive decision-makers?
- Do carriers and service providers see this
as an opportunity to achieve competitive differentiation in the market?
- Are there serious opportunities to generate
new revenue with managed services?
- What are the key success factors in harnessing
managed services to generate new revenue?
- What barriers, problems or old ways of thinking
need to be overcome to maximize the revenue-generation potential of managed
services?
- Is there industry consensus that managed
services can positively affect the capex picture of service providers?
- How will the most successful telecom carriers
and service providers apply managed-services strategies to maximize their
market positions?
Read the full roundtable report free on the Managed &
Hosted Services Report, sponsored by Alcatel-Lucent http://www.telecomweb.com/lucent.
About The Telecom Intelligence Group
The Telecom Intelligence Group includes market intelligence provider InfoTech;
TelecomWeb and TelecomWeb news break;
newsletters Wireless Business Forecast, Broadband
Business Forecast, Telecom Policy Report
and Inside Digital TV; tariff consultancy Tarifica;
and the Web-based business-telephony-product database TelecomTactics.
For more information, please visit www.TelecomWeb.com.
Contacts:
Sharon Valencik, research & marketing director, 1-800-610-3109 telecom@telecomweb.com
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