Tuesday, January 15, 2008

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Enterprises Embrace Converged Apps, Revenues Continue Ramp-Up

Parsippany, NJ January 15, 2008 According to the latest Telecom Intelligence Group report, “2007 Enterprise Converged Applications Market Analysis and Forecast,” which is part of the InfoTrack for Unified Communications program, enterprise belief in the business value of converged applications jumped from 55 percent in 2006 to 63 percent by the end of last year. 

“2007 Enterprise Converged Applications Market Analysis and Forecast” was based on survey responses from the Telecom Intelligence Group’s research panel of U.S. and international enterprise and SMB decision-makers. More than 60 percent of enterprises now planning to implement unified communications (UC) applications indicated accessing UC apps from any endpoint device was the most important UC capability, up more than 10 points from 2006.

The report also finds systems and applications vendors are doing a better job in delivering the message that these applications are not simply a means of improving worker productivity. Rather, they actually can improve key business processes and can enable enterprises of all sizes to change the way they do business.

“During the next three years, our research tells us such UC applications as UC Client, Web conferencing and desktop videoconferencing will experience double-digit adoption rates,” says Mike O’Neill, vice president and publisher, The Telecom Intelligence Group. “We predict the combined revenue for Enterprise UC applications will grow from nearly $1.5 million last year to $3.5 million 2010, which reflects a CAGR of 19 percent.”

Nearly half of the polled enterprise decision makers believe UC applications offer the highest potential business value among four categories of converged applications.  Interestingly, “communications-enabled business processes” came in second, significantly ahead of “IP contact centers” and “SIP-based business apps.”  

For more information on this report, click on www.telecomweb.com/iucentapps07 or contact Mike O’Neill at moneill@telecomweb.com or at 973/602-0114. 

About InfoTrack for Unified Communications (IUC)

IUC is a program of primary research-based intelligence and analysis providing market demand assessment and segmentation analysis of the IP Telephony (IPT) and UC markets, which are undergoing a major transition as equipment manufacturers shift to software-based architecture. The IUC program analyzes the reaction of enterprise and SMB decision makers to this transition and assesses how it will change their buying behavior. 

About The Telecom Intelligence Group

The Telecom Intelligence Group, part of Access Intelligence LLC, is the parent of TelecomWeb, which encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; subscriber-supported wireless, broadband and policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, click on www.TelecomWeb.com.

Contact:

Debra Wayne, managing editor, dwayne@telecomweb.com, 301/354-1801