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About Avaya Contact Center Products:

Avaya offers many services to support contact centers and help companies gain peak efficiencies and expanded functionality to increase opportunities for revenue growth. Rely on our consulting and integration to create a new call center or overhaul an existing one. Then, as business changes and grows, turn to managed services to keep the contact center tuned and aligned with business needs. For midsize businesses, on demand services provide a fast deployment of applications in a monthly subscription model with virtually no capital expenditure.

>>Contact Center Consulting & Integration

Our experts in contact center design and integration can help enhance call handling capabilities, create better customer interactions, increase agent productivity, or provide more secure and reliable operations. Whether starting from scratch to build a call center, merging divergent centers, or upgrading capabilities, Avaya consultants analyze and provide a holistic view of the communications network, so everything is designed to integrate into the network.

We are experienced in concept development and integration for all our call center products and solutions in multi-vendor environments. We can work at a client's site or remotely to analyze systems, provide implementation, and train a team to use a new technology to greatest advantage. Avaya provides the people, processes, and tools needed to develop powerful customer relationship management and to help businesses capture, manage and analyze operational data.

>>Contact Center Managed Services

Avaya makes it easy to manage call center applications without the expense of training for ongoing support or the effort of maintaining extensive documentation. We enable businesses to take full advantage of their contact center investments with system support and technical consulting for Avaya applications, including call management, predictive dialing, interactive voice response, and call accounting. We help operate applications at optimal levels and use the latest methods and procedures to support them. Avaya enables managed services clients to stay on their current platforms and maintain control of their center platforms and applications.

Enterprises receive real-time access to Avaya consultants who will answer questions and provide guidance about installation and administration. We provide fast, reliable, and consistent support for application components, including fault and performance management, system administration, and reporting. Avaya customers select the application support levels needed, then turn over the responsibility for delivering such services to Avaya. We meet or exceed contractual service levels with every customer more than 97% of the time, specifically on service metrics such as average speed of answer, system restore time, and delivery time for moves, adds, and changes.

>>Contact Center Technology Outsourcing

Businesses with large, outdated, or geographically dispersed call centers often need staff and knowledge to redesign, upgrade, and manage day-to-day operations. Depending on circumstances - merger, new business unit, consolidation - managing a contact center can be overwhelming. Outsourcing can help with planning a major project, implementation, and on-going management.

Outsourcing contact center infrastructure support can help businesses maximize applications, so that contact centers run smoothly and deliver the best customer experience possible.

Our outsourcing service provides operational and managerial support for contact center infrastructure and applications. We can significantly reduce a company's operating expenses, staffing requirements, planning and implementation times, complex applications development, investment in monitoring tools, and management duties. Avaya can combine products and services into one low monthly per-agent price while eliminating up-front capital to purchase the equipment. With support from Avaya, businesses also mediate risks associated with upgrading and relocating contact center operations.

>>Contact Center On Demand

On demand services offer a ready-now, cost-effective, and highly flexible path to the latest contact center technology and applications. Available from Avaya and our channel partners, our on demand service is ideal for a midsize business or branch locations. Choose from a basic inbound call center to a full-function multi-channel contact center. All hardware and software is hosted and managed in a secure data center 24x7 and supplied over a broadband connection in a subscription model.

On demand services are purchased on a pay-as-you-go, per-seat, per-month basis. Pay only for needed capacity without wasting resources. The same communications are delivered to all users - wherever they are based - with no major capital investments. Agents can use the latest contact center features from a centralized contact center, multiple remote centers or even from home. Additionally, the on demand model allows businesses to increase or decrease the number of user stations they use on a monthly basis to meet seasonal or growth requirements.

Contact Avaya at 866/462-8292 or go to
www.avaya.com/gcm/master-usa/en-us/pillars/contactcenters/index.htm.