A recent survey of contact-center managers asked them to identify the most effective IP capabilities based on their ability to meet their business objectives. These managers also were asked to quantify both their expected and actual progress in achieving those objectives over the past one to two years of use.
TelecomWeb, in partnership with Avaya, will present the findings from this survey in a FREE Webcast “Intelligent Migration to the IP-Based Contact Center” on Tuesday, July 17, from 2 PM-3 PM EST. Learn more