Enterprise Telephony News
A New Wave of Unified Communications Software from Microsoft
Microsoft puts “people at the center” with its unified communications and Voice over IP (VoIP) software that promises to revolutionize the way people communicate. Touted as a milestone for Microsoft and for the entire communications industry, the Microsoft offerings further the transformation toward software-based communications from a traditional PBX telephony model. Microsoft identifies some major trends that are enabling this transformation, including hardware performance improvements, advances in technology and the global and mobile nature of today’s businesses. In addition, Microsoft sees a business model shift from a single vendor for all communications needs (vertical model) to a more horizontal model that combines hardware, software and technology which, though from differing vendors, all works together.
 Microsoft’s new software introductions include Microsoft Office Communications Server 2007 (the next version of Microsoft Live Communications Server 2005) for VoIP, video, instant messaging, conferencing and presence, Microsoft Office Communicator 2007 client software, a new version of Microsoft Office Live Meeting advanced conferencing service, Microsoft RoundTable conferencing phone for audio and video collaboration and a Microsoft Exchange Server 2007 service pack update for enhanced e-mail, voice mail, calendaring and unified messaging. Combined, these solutions provide powerful software that can significantly improve business communications and productivity and make it easy for employees to connect with colleagues and customers who can simply “click to communicate.”
 A free trial of Microsoft OCS 2007 can be downloaded and includes Microsoft Office Communications Server 2007, Microsoft Office Communicator 2007 and Speech Server (2007).
In addition to innovation (such as RoundTable, a conferencing phone with 360-degree camera - pictured) and the time-saving improvements possible with the new unified communications software (reduced phone tag and less travel), a software-based communication solution can also lower other telephony costs – elimination of a conference call service is one example. Some customers are already claiming a cost savings of 25-30% over traditional technology, according to Microsoft.
To date, Microsoft has partnered with 50 companies that will roll out new products and services based on Microsoft’s platform, including systems integrators, telephony providers, independent software vendors and device manufacturers. With Microsoft now competing in the VoIP market, leading business communications manufacturers are reinforcing their plans to interoperate with Microsoft Office Communications Server (OCS) 2007 to enable new unified communications capabilities. Following the February 2007 beta release of the OCS 2007 specification, most leading vendors in the VoIP system market, including Alcatel-Lucent, Avaya, Cisco, Ericsson, Mitel, NEC, Nortel and Siemens, announced plans to make their equipment compatible with OCS 2007. The Microsoft software solutions can be utilized along with existing PBX infrastructures so that businesses need not discard expensive equipment in the near term, but migrate slowly toward an all software-based communications solution which is likely just a matter of time. See related stories below on how Mitel, NEC and Nortel are partnering with Microsoft for new solutions. www.microsoft.com
TelecomTactics Takeaway: Microsoft’s October 2007 launch of the next phase of its unified communications and Voice over IP (VoIP) software promises to revolutionize the way people communicate. Touted as a milestone for Microsoft and for the entire communications industry, the Microsoft offerings further the transformation toward software-based communications from a traditional PBX telephony model. One cannot argue with Microsoft’s assessment of major trends that are enabling this transformation - hardware performance improvements, advances in technology and the global and mobile nature of today’s businesses. As Microsoft steps into the Voice over IP (VoIP) market, leading business communications manufacturers are reinforcing their plans to interoperate with Microsoft OCS 2007 and other Microsoft software, while also continuing to develop their own Unified Communications portfolios. A recent InfoTech primary research study found that almost one-quarter of the companies surveyed expect to implement a complete software-based VoIP system from Microsoft. However, half of those will be LCS or OCS users that won’t migrate to an all Microsoft solution until there is a strong reason to upgrade. This represents a good opportunity for the IP-PBX vendors that offer integrations with Microsoft LCS and OCS, because they can take advantage of the strong interest in Microsoft’s voice-related systems to sell their IP-PBXs integrated with LCS or OCS now, according to Terry White, vice president/InfoTrack for Unified Communications. Read more about the impact of Microsoft’s IPT market entry in InfoTech’s “2007 InfoTrack on Microsoft and Disruptive Convergence program: Enterprise and SMB Strategies for Implementing Microsoft’s VoIP Solution.”
Mitel Continues to Leverage Microsoft Unified Communications Software
Mitel announces a continued commitment to integrate its flagship 3300 IP Communications Platform (ICP) with Microsoft’s unified communications software, announcing support for the Microsoft Office Communications Server 2007 (the next version of Microsoft Live Communications Server 2005). Mitel intends to focus on specific vertical markets and small and mid-sized businesses, providing unified communications solutions that meet the needs of SMB customers through cost effective software and server deployment options and gateway mode options, according to the company. Retail, finance, government, hospitality and healthcare are among the key verticals that Mitel addresses, and will continue to address, with its platforms and applications. Mobility solutions are a common thread within these markets, and the Mitel mobility portfolio, including Mitel Teleworker, Hot Desking and Mobile Extension, delivers important flexibility.
Mitel’s 3300 ICP addresses all business segments with controller options that support from 10 to 65,000 users, all supporting the same features, applications and devices. Available 3300 ICP controllers include the AX Controller for high concentrations of analog devices, the CX or CXi Controller for small business and branch offices, the MXe Controller for medium or larger enterprises and the newest MXe Server with high performance processing suitable for large enterprise deployments. Going forward, Mitel will continue adding innovative technology and support for industry standard server hardware. Read more about Mitel’s Release 8.0 and the MXe Server in the TelecomTactics Insider October 2007 issue.
Mobile Extension is one of several Mitel applications available today that is enhanced when Microsoft OCS 2007 is incorporated. Mobile Extension is a software application that links a desk phone with any other dialable phone (e.g. cell phone, wireless handset, home number etc.) to enable simultaneous ringing at both the desk phone and twinned phone. This one number functionality extends PBX features to the twinned device, including popular features such as call transfer, hold, conferencing and hot desking. With Microsoft OCS 2007 integration, Mobile Extension enables “presence” information that lets mobile workers reach colleagues more quickly, speeding the decision making process. Presence and availability information through Microsoft OCS 2007 is also a benefit to contact center agents who can set up collaborative conversations among subject experts and customers. The agent's interface displays the "device presence" of a subject expert's availability - voice, email, web chat, fax, instant messaging or video – regardless of the expert’s location within a distributed contact center environment. www.mitel.com
TelecomTactics Takeaway: Following the recent unveiling of Microsoft’s Office Communication Server 2007, Mitel announces a continued commitment to integrate its flagship 3300 IP Communications Platform (ICP) with Microsoft’s unified communications software. Mitel announces a focus on specific vertical markets and small and mid-sized businesses, though its flagship 3300 ICP is suitable for all business segments with Controllers for high concentrations of analog devices, for small business and branch offices, for medium or larger enterprises and for large enterprise deployments (anywhere from 10 to 65,000 users). Retail, finance, government, healthcare and hospitality are among the key verticals that Mitel addresses, and will continue to address, and mobility solutions are a common thread within all of these markets. In addition to the Microsoft integrations, Mitel is showing itself to be an environmental leader with a new “green” agreement with Global Investment Recovery, a recycler and electronic equipment processor company that will work with Mitel partners to shred, sort and ultimately resell electronic components or “e-scrap” that is displaced by new Mitel equipment.
NEC Enhances UC Portfolio, Optimizes Microsoft OCS 2007 Integration
NEC Corporation announces two new products and a middleware platform that promise to help customers bring unified communications into their business, improving employee and customer collaboration, and ultimately, increasing revenue. The new products, a USB handset, the Basic Media Gateway and UNIVERGE OW5000 collaboration middleware, will be “optimized” for Microsoft Office Communication Server 2007 (OCS 2007) and Microsoft Office Communicator 2007. NEC aims to provide customers with “best-of-breed” unified communications solutions and open-standards software (such as the software from Microsoft) is a key ingredient, according to the company. Microsoft software solutions can be utilized along with existing NEC PBX infrastructures so that businesses need not discard expensive equipment in the near term, but migrate slowly toward an all software-based communications solution.
 The NEC UNIVERGE OW5000 middleware provides developers with a standards-based platform for integrating NEC’s communications solutions with a number of environments, including the new Microsoft OCS 2007 platform. OW5000 middleware is typically sold with NEC’s UNIVERGE SV7000 IP communications platform, and when combined with Microsoft OCS, provides a powerful desktop office suite with NEC communications integrated into the IT infrastructure, explains Paul Lopez, general manager of marketing and services for NEC Unified Solutions. In addition, NEC customers that already use the UNIVERGE OW5000 middleware can now easily tie in Microsoft OCS since NEC will offer OCS as an option within its overall solution set. (OW5000 middleware is also relevant in non-Microsoft implementations).
Also new is NEC’s USB Handset that plugs directly into a USB port of a PC to enable Microsoft Office Communicator 2007 client software to function as a desktop telephone, but with high quality wideband voice. And, NEC’s Basic Media Gateway for Microsoft Office Communicator connects PSTN/ISDN interfaces to OCS 2007, providing a gateway that links traditional NEC PBX and Key Telephone Systems to Microsoft OCS 2007 so that existing NEC customers with an earlier telephone system can take advantage of the unified communications functionality from Microsoft (e.g. click-to-dial and viewing the presence status of others).
The new NEC products and middleware are available today in the United States, Europe and Asia Pacific regions. www.necunified.com
TelecomTactics Takeaway: Choice is the name of the game as NEC offers customers its own unified communications applications, but also plans to integrate its UNIVERGE portfolio with Microsoft’s software, including Microsoft Exchange Server 2007, Office Live Meeting, Office Communication Server 2007, Office Communicator 2007, Office SharePoint Server 2007 and other technologies from Microsoft. In addition, the NEC solutions released by recently-acquired Sphere Communications will likely also be folded into NEC’s Microsoft partnership strategy. Indeed, NEC has already taken steps to help its customers bring unified communications into their business, announcing two new products and a middleware platform - a USB handset, the Basic Media Gateway and UNIVERGE OW5000 collaboration middleware, all “optimized” for Microsoft Office Communication Server 2007 and Microsoft Office Communicator 2007.
Nortel Announces Additional Microsoft Interoperable Solutions
Following the recent unveiling of Microsoft’s Office Communication Server 2007, Nortel has reinforced its commitment to integrate with Microsoft software, announcing several new Microsoft interoperable solutions for early 2008, the availability of LG-Nortel IP Phone 8500 Series and a distribution agreement with Dell. Combined, these efforts aim to provide businesses with a broad range of unified communications solutions that will simplify the way people communicate. In 2006, Nortel and Microsoft announced the four-year strategic alliance, called the Innovative Communications Alliance (ICA), in which the two companies are partnering to leverage Microsoft unified communications software with Nortel’s telephony and networking expertise for a “software-centric approach” or all-software environment that transforms a traditional business telephony into a software-based system. Several ICA solutions have already entered the market, including integration of Nortel’s Communication Server (CS) 1000 IP PBX with Microsoft's Live Communications Server (LCS) and Microsoft Exchange Unified Messaging, as well as integration of Nortel Multimedia Conferencing with Microsoft LCS.
Going forward, Nortel plans to deliver several new Microsoft interoperable solutions in first quarter 2008, including Nortel's Converged Office for Communication Server 1000 that integrates the full telephony feature set of Nortel's CS 1000 IP-PBX with Microsoft Office Communications Server 2007 (the next version of Microsoft Live Communications Server 2005). The Nortel PBX capabilities and features, including business grade reliability and redundancy, add value to the Microsoft OCS environment. Call Forward No Answer, Group Call, Unified Messaging, Call Detail Recording, and Attendant Recall are just a few of the Nortel features extended to Converged Office customers. In addition, users can choose to utilize a Nortel or LG-Nortel “hard” telephone or the Microsoft Office Communicator 2007 “soft” client. The Office Communicator client enables not only voice calling, but also video, instant messaging, file and application sharing and other media.
 Also planned for first quarter 2008 is Nortel Multimedia Conferencing 5.0, a premise-based audio/video solution that lets users dial-in to a conference from anywhere, from any device and without a reservation. Integration with Office Communication Server 2007 allows participants to use a variety of devices such as desktop clients, analog phones, digital or IP phones. Additionally, Nortel will unveil the Nortel UC Integrated Branch, a single modular platform for branch office networking (WAN routing, Ethernet switching, security and VoIP) and Nortel Application Switches and Accelerators for load balancing and response time improvements.
Finally, LG-Nortel (a joint venture between LG Electronics and Nortel formed in November 2005) releases three unified communications devices that are optimized for Microsoft Office Communications Server 2007 and Office Communicator 2007 client software, including the LG-Nortel IP Phone 8540 (pictured) with large 5.7 inch color touch screen LCD display and high quality wideband audio and security functionality such as biometric fingerprint log-in capability. Also new are the LG-Nortel USB Phone PC peripheral for Microsoft's Office Communicator 2007 users and the LG-Nortel Headset with Bluetooth wireless technology.
To accelerate delivery of the Nortel enterprise products into the market, including the new unified communications portfolio, Dell (currently a Microsoft channel partner) will become a sales channel for Nortel, offering the Nortel enterprise portfolio, along with a suite of professional services, to Dell customers in the U.S. and Canada. www.nortel.com
TelecomTactics Takeaway: Following the recent unveiling of Microsoft’s Office Communication Server 2007, Nortel has reinforced its commitment to integrate with Microsoft software, announcing several new Microsoft interoperable solutions for early 2008. These efforts are the next phase of the Innovative Communications Alliance (ICA), a four-year strategic alliance formed in 2006 as the two companies partner to integrate Microsoft unified communications software with Nortel’s telephony and networking expertise. Several ICA solutions have already entered the market, and going forward, Nortel plans to deliver several new Microsoft interoperable solutions in first quarter 2008, including Nortel's Converged Office that integrates the comprehensive telephony feature set of Nortel's CS 1000 IP-PBX with Microsoft Office Communications Server 2007, as well as the LG-Nortel IP Phone 8500 Series and a distribution agreement with Dell.
Alcatel-Lucent Announces Corporate Communication Solutions for Large Enterprises
Alcatel-Lucent focuses on large enterprise needs with its Corporate Communication Solutions offer that was made generally availability on August 13th, 2007. This comprehensive portfolio of Alcatel-Lucent products, services and programs reflects the company’s view that two key trends are driving larger organizations – competitive differentiation to generate new business and a new, more technologically savvy generation of users.
Alcatel-Lucent introduces a new marketing approach (bundled services) that identifies five User Profiles according to employee needs and job functions - Office Worker, Team Worker, On-Site Roamer, Mobile Professional and Executive. Each user profile is associated with a package of solutions that includes
business telephony, a fixed or mobile phone, industry-specific applications, collaboration options (audio, data or video conferencing) and messaging. Usage (low, moderate, intensive) is also considered. For example, a Team Worker is classified as one who spends more than 70% of his/her time at a desk with usage that may be low, moderate or intensive, while the Mobile Professional who spends less than 40% of his/her time at a desk will likely have moderate or intensive usage.
In addition to the new User Profile approach, Alcatel-Lucent takes the complexity out of the sales process for both business partners and end users with several service offers, including professional services, out-of-the-box or customer-specific tailored solutions and new sales tools to assist with quotes and configuration.
 The product portfolio within the Corporate Communication Solutions includes the Alcatel-Lucent OmniPCX Enterprise IP PBX. A new Release 8.0 improves availability and scalability to address both large and very large or “XL” customers, supporting 15,000 Alcatel-Lucent IP Touch 40x8 telephones (up from 5,000), 240 Media Gateways (up from 90) and 10,000 trunks (up from 5,000) on a single server with scalability to 100,000 users on a fully networked configuration. Other notable OmniPCX R8.0 enhancements include new security modules, new WLAN and DECT Handsets, Intellisync Call Connect (Nokia partnership), new IP connectivity for the 4059 Multimedia Attendant Console, IP Touch Ring Tones and IP Softphone VLAN tagging and media and signaling encryption to name a few.
The company also introduces the OmniTouch Unified Communications Application Suite R5.0, a major release that includes a new service called “My Instant Communicator” (available November 2007). With a single license and using any device (PC, IP Touch telephone, Mobile device), the user can take advantage of Alcatel-Lucent’s suite of multi-media real-time communication applications depending on the User Profile that has been configured for the user. My Instant Communicator aggregates voice, presence, instant messaging, video and conferencing sessions with full access to these through a PC Graphical User Interface (GUI). The applications reside in the PC system tray and so are not intrusive. Possible applications include Telephony Services (formerly My Phone), Messaging Services (formerly My Messaging), One Number Services (formerly My Assistant), Team-working Services (Instant messaging and Video from My Teamwork) and Rich Presence Information (telephony and instant messaging). www.alcatel-lucent.com
TelecomTactics Takeaway: Alcatel-Lucent focuses on large enterprise needs with its Corporate Communication Solutions, a comprehensive portfolio of Alcatel-Lucent products, services and programs which reflects the company’s view that two key trends are driving larger organizations – competitive differentiation to generate new business and a new, more technologically savvy generation of users. The company introduces a new marketing approach that bundles services according to User Profiles which, in addition to professional services and new sales tools, helps to take the complexity out of the sales process for both business partners and end users. In addition, Alcatel-Lucent upgrades its OmniPCX Enterprise IP PBX with Release 8.0 software that improves scalability to address both large and very large or “XL” customers, supporting 15,000 Alcatel-Lucent IP Touch telephones per server or 100,000 users on a fully networked configuration. Notable is a new service called “My Instant Communicator” that aggregates voice, presence, instant messaging, video and conferencing sessions with full access to these through a PC GUI (a single license and using any device - PC, IP Touch telephone, mobile device). In other news, Alcatel-Lucent announces My Teamwork for IBM Lotus Sametime, an integrated audio conferencing solution with a click-to-conference capability for Lotus Sametime users.
Alcatel-Lucent Launches Business integrated Communication Solution (BiCS)
Alcatel-Lucent launches the Business integrated Communication Solution (BiCS), a new communication system for growing mid-sized enterprises (100-500 employees). BiCS is an all-in-one solution that pre-packages several Alcatel-Lucent applications on a single hardware server, as follows: OmniPCX Enterprise IP Telephony, OmniTouch Contact Center Standard Edition, My Instant Communicator Unified Communications, XML APIs for third-party application integration, OmniVista 4760 Management and High Reliability Hard Disk Mirroring. Although the BICS pre-integrates the core OmniPCX Enterprise engine and all of the applications required, end customers pay only for applications and users when activated. With this pay-as-you-grow deployment model, as requirements increase, there is a consistent, predictable per-user cost to activate additional users. In addition, a demo licensing program lets customers test applications before purchasing.
 Like the Alcatel-Lucent Corporate Communication Solution (see related story), BiCS is sold using a new marketing approach (bundled services) that simplifies the sales process by identifying five User Profiles according to employee needs and job functions - Office Worker, Team Worker, On-Site Roamer, Mobile Professional and Executive. “My Instant Communicator,” displayed in the graphic, is a new service from Alcatel-Lucent that aggregates voice, presence, instant messaging, video and conferencing sessions with full access to these through a Graphical User Interface. The applications reside in the PC system tray and so are not intrusive (a single license and using any device).
In the initial phase, BiCS will run on an IBM X3250 though Alcatel-Lucent is looking to make the solution hardware agnostic and compatible with any suitable server platform. While specific pricing is difficult to define due to variations in options, the company notes that pricing will be very competitive, particularly in an IP configuration.
BiCS is now available to order in France, Germany, the UK, Spain and the Nordic countries with global availability in 2008. www.alcatel-lucent.com
TelecomTactics Takeaway: Alcatel-Lucent focuses on mid-sized enterprises (100-500 employees) with the new Business integrated Communication Solution (BiCS), an all-in-one solution that pre-packages several Alcatel-Lucent applications on a single hardware server, as follows: OmniPCX Enterprise IP Telephony, OmniTouch Contact Center Standard Edition, My Instant Communicator Unified Communications, XML APIs for third-party application integration, OmniVista 4760 Management and High Reliability Hard Disk Mirroring. BICS pre-integrates the core OmniPCX Enterprise engine and all of the applications required, so end customers pay only for applications and users when activated (a predictable pay-as-you-grow deployment model). New service: “My Instant Communicator” aggregates voice, presence, instant messaging, video and conferencing sessions with full access to these through a PC GUI (a single license and using any device - PC, IP Touch telephone, mobile device).
Siemens Introduces the HiPath OpenOffice ME Appliance for SMBs
 Siemens Enterprise Communications introduces the HiPath OpenOffice ME (Medium Edition), a new all-in-one appliance for small and medium businesses (SMBs) that promises to improve communication and collaboration among colleagues and customers. Targeting businesses with 20-150 workers, Siemens designed HiPath OpenOffice ME as a complete system to address communication deficiencies in smaller businesses, referencing research showing 52% of employees use multiple methods to contact others on a daily basis, but they connect only 36% of the time. The new system comes pre-configured with built-in voice and conferencing services, voicemail, messaging (Microsoft Outlook™ integration), mobility (built-in controller for integrated Wireless LAN Solution 802.11 b/g) and presence. Combined, this functionality makes employees more productive, keeps customers happy and ensures that opportunities are never missed. The pre-loaded software is activated using license keys so customers unlock only the software capacities they need to optimize their business.
This native IP communication appliance is Linux-based and supports standard interfaces such as SIP, CSTA and XML, but also has slots for TDM Gateway Modules that connect traditional analog and digital trunks. HiPath OpenOffice ME can be configured with one, two or three rack-mountable 19-inch units (connected via cable) for 50, 100 or 150 user configurations (to 300 users in future), all managed as a single system using a Web-based browser. Up to four sites can be networked (though each site is managed separately; networking to Siemens HiPath 3000 or HiPath 4000 systems is planned for a future release).
Customers can utilize Siemens’ OpenStage and optiPoint SIP telephones or any third party SIP-compliant telephone. And, with the integrated Wireless LAN capability, customers can add Access Points to run converged voice and data applications over a wireless network. Mobile employees can choose from a range of WiFi-enabled devices and clients, including Siemens optiPoint WL2 professional wireless handset, the  optiClient 130 soft client on notebook PC and a PocketPC-based PDA called optiPocket (pictured).
List price per seat starts at 200€ for a basic user and includes the following preloaded applications: voicemail, presence, ad-hoc audio conferencing via TUI, call recording, Microsoft Outlook calendar integration, one number service, Call Me! (reverse dialling), dial in to dial out (DISA), personal auto-attendant, call journal / log, instant messaging, directory search, personal notification and “info status pops.” An advanced user (list price 300€) will have access to additional applications: Microsoft Outlook plug-in, dial from any application, fax service, mobile phone integration and full ad-hoc and pre-set conferencing via GUI.
HiPath OpenOffice ME (Wave I) will become available first in Germany, United Kingdom, USA, France, Belgium, Austria, Netherlands, Switzerland and Italy between October 2007 and February 2008, followed by availability in Canada, Denmark, Spain, South Africa, Portugal, Poland, Turkey and Australia between March 2008 and September 2008 (Wave II). Siemens has not disclosed a more specific time table, and pricing per country is not available as yet. www.siemensenterprise.com
TelecomTactics Takeaway: Like a number of leading communications vendors of late, Siemens is rolling out a complete, pre-configured telephony system for SMBs. Siemens new HiPath OpenOffice ME (Medium Edition) addresses individual enterprises with a complete package, incorporating a suite of pre-loaded basic and advanced applications that eliminates the need for separate software or hardware typical with traditional telephone systems. Concurrent with the launch of HiPath OpenOffice ME, Siemens introduces the new, scalable HiPath Wireless C20 Controller for SMBs, supporting 32 Access points and 512 users and with functionality similar to Siemens higher-capacity C2400 Controller.
Siemens Announces HiPath 4000 Version 4, Furthering Mobility and Deployment Options
 Siemens Communications Inc. announces enhancements to its HiPath 4000 Real-Time IP System for mid- to large-sized enterprises. New Version 4 (V4) software, based largely on customer input, enhances mobility, security and business process integration – all of which leads to more efficient communications among colleagues and customers and potentially the competitive edge that every business is looking for. Siemens highlights several benefits of the HiPath 4000 system, including support for TDM, converged and native IP and open standard SIP technologies, connectivity to SIP Service Provider offers and the ease of networking multiple sites. Flexibility, cost-effectiveness and reliability are key attributes that make the HiPath 4000 a good choice, according to the company.
New for HiPath 4000 V4 systems is Comscendo Plus (HiPath 4000 licenses, software and applications) which includes all the functionality of the earlier Comscendo, but adds a HiPath Xpressions V5.0 license and a HiPath Xpressions Basic CTI Client with each ordered HiPath 4000 ComScendo Plus license. Version 4 also introduces the HG3500 common gateway card that combines earlier HG gateways (HG3530, HG3540, HG3550, HG3570) into a single board with higher performance and additional memory (60- or 120-channel variants). HG3500 provides HiPath Feature Access for Siemens IP telephones, SIP connection (to SIP devices from Siemens, to SIP Service Providers and to third party products), SIP networking to a HiPath 8000, IP Trunking and connection of Siemens remote shelves (IP Distributed Architecture). For hosted deployments or large, multi-site enterprises, new Virtual Numbering functionality allows the same station extension numbers to be assigned several times and also allows overlapping station numbers (such as 100 and 1000) that are differentiated by a virtual node ID. Three numbering plans are supported, including an ISDN numbering plan, a private numbering plan and a HICOM specific numbering plan.
 Customers can choose from a variety of telephone options since HiPath 4000 connects to TDM and IP phones, as well as mobile WLAN and DECT devices and soft phones. HiPath 4000 V4 now supports the “next generation” OpenStage TDM 20/40 and OpenStage 20/40/60/80 IP phones with HiPath Feature Access (HFA) that enables the full range of services of the HiPath 4000 with H.323-based Cornet IP (previously only digital versions of the OpenStage phones were available). The OpenStage family, first introduced as a new line of SIP telephones in December 2006, incorporates innovative features such as push-to-conference and presence-based calling, while standards like Java, HTML, WML and XML enable support for customizable third-party applications. The top end models feature color displays and Bluetooth compatibility, as well as the TouchGuide touch sensitive wheel for access to the phone's menu, the TouchSlider to control volume and pre-set and programmable keys for address book, voicemail, conferencing and speed dial, for example. (OpenStage TDM 60/80 versions will be released later on.)
Several additional HiPath 4000 enhancements are planned for the very near future (first quarter 2008), including signaling and payload encryption and support for Siemens HiPath MobileConnect fixed mobile convergence solution that extends SIP PBX features and presence to dual-mode WiFi/Cellular handsets for one number/one mailbox functionality and seamless roaming between a corporate wireless LAN and a cellular network.
HiPath 4000 supports up to 12,000 users (either TDM or IP) in a single server that is built with 30-inch or 19-inch free-standing or rack-mount components. Users can be distributed via survivable Access Points that support line and trunk cards with access to all features and centralized applications even if the main HiPath 4000 server fails. Larger, networked configurations (up to 100,000 users) are possible and manageable as a single system using CorNet over IP, TDM or ATM. The system supports both packet-switched and circuit-switched telephony, allowing an all-IP solution, an all circuit switched solution, or some combination. www.siemensenterprise.com
TelecomTactics Takeaway: Siemens continues to compete in the enterprise telephony market with two new offerings this month – the HiPath OpenOffice ME all-in-one appliance for small and medium businesses (see related story) and new Version 4 software for the company’s HiPath 4000 Real-Time IP System for mid- to large-sized enterprises (to 12,000 users per single server or to 100,000 users in a networked configuration). New Version 4 (V4) software, based largely on customer input, enhances mobility, security and business process integration – all of which leads to more efficient communications among colleagues and customers and potentially the competitive edge that every business is looking for. While some of the new functionality is available now (new Comscendo Plus license options, the HG3500 common gateway card, Virtual Numbering and new OpenStage integrations), additional enhancements are planned for first quarter 2008, including signaling and payload encryption and support for the Siemens HiPath MobileConnect fixed mobile convergence solution.
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Active Voice Enhances Repartee Unified Messaging
Active Voice, LLC releases Repartee Version 10.0, the company’s Linux-based unified messaging solution, introducing a “substantial advancement” that simplifies installation, administration and operation for small- to mid-sized businesses. In addition to simplification, the enhanced Repartee adds powerful functionality for mobile workers who can access voice, fax and e-mail messages using any communications device, including an e-mail inbox (Microsoft Outlook, Novell GroupWise or Lotus Domino) or a popular iGoogle or iTunes personal portal (pictured). In addition, mobile workers can use a RIM Blackberry, iPhone, Windows Mobile Smartphone or Palm OS running a scaled-down Web client to access messages (WAV files) and configure their mailbox. Repartee V10.0 users can also receive voice and fax notifications directly via Really Simple Syndication (RSS) feeds to a desktop or mobile device, including notifications on a Web page or even as podcast on an Apple® iPod.
Key to this new release is the ease of the sales and purchase process. Repartee V10.0 is an out-of-the-box solution that does not require license purchases in order to activate functionality. Active Voice is not charging for voice mailbox, unified messaging boxes or VideoMail licenses. The Active Voice Software Assurance Program (optional for an annual fee) ensures that customers receive new software (version and maintenance releases) automatically, allowing customers to keep the technology current.
All new Repartee systems and V10.0 upgrades will include the company’s VideoMail technology for free until March 31st 2008 per an Active Voice promotion. VideoMail is a technology advancement, introduced in June 2007, that allows users create video messages using a camera (and including audio) or record a screen capture, then send the audio/video message from an Outlook client. VideoMail enables the sending of compressed files in the size of a standard e-mail or voice mail, and the recipient has the option to activate only the audio voicemail file or activate the full video file from a PDA or computer (requires a streaming video application available free on the Internet or via their operating system). There are numerous applications for VideoMail technology, including medical environments, training, marketing, news reporting and troubleshooting problems.
Version 10.0 is available November 2007. www.activevoice.com
TelecomTactics Takeaway: Active Voice strives to simplify installation, administration and operation for small- to mid-sized businesses with the enhanced Repartee LX Linux-based unified messaging solution. Key to this new release is the simplification of the sales and purchase process. Repartee V10.0 is an out-of-the-box solution that does not require license purchases to activate functionality (Active Voice is not charging for voice mailbox, unified messaging boxes or VideoMail licenses). Powerful V10.0 functionality lets mobile workers access voice, fax and e-mail messages using a wide variety of communications devices, including an e-mail inbox (Microsoft Outlook, Novell GroupWise or Lotus Domino) or a popular iGoogle or iTunes personal portal. In addition, mobile workers can use a RIM Blackberry, iPhone, Windows Mobile Smartphone or Palm OS running a scaled-down Web client to access messages (WAV files) and configure their mailbox.. Repartee V10.0 users can also receive voice and fax notifications directly via Really Simple Syndication (RSS) feeds to their desktop or mobile device.
AltiGen and Multi-Tech Deliver Mobility Solution
 AltiGen Communications, Inc. and Multi-Tech Systems, Inc. unveil a bundled solution that addresses the trend toward distributed businesses with a mobile workforce. Suitable in a variety of vertical markets, the new solution integrates the Multi-Tech CallFinder GSM and CDMA cellular gateways (pictured) with the AltiGen Office and MAX1000 VoIP Business Phone Systems to route cellular wireless calls over a GSM or CDMA cellular network rather than the Public Switched Telephone Network (PSTN). The administrator programs the PBX to route cell phone calls to the CallFinder gateway so that employees can call toll-free from a headquarters location to cell phones in the field, for example. Calls made to non-cell numbers would route to the PSTN. In either case, phone calls utilize the least-cost routing scheme that is employed by the PBX. In addition to the cost savings advantage, CallFinder gateways also provide emergency back-up when traditional phone lines are out of service.
CallFinder connects to standard FXS or FXO analog ports on the AltiGen Office or MAX1000 phone system and can work in conjunction with AltiGen’s ExtensionAnywhere mobility application that enables any telephone (cellular phone, home phone, for example) to operate as an office extension. While on a cell phone, users can activate call hold, call transfer and conference and other call features through the CallFinder and AltiGen PBX. The combination of CallFinder and ExtensionAnywhere not only results in cost savings, but users can receive office extension calls on their cell phone for a complete cellular-to-cellular connection.
Multi-Tech CallFinder gateways are priced as follows: GSM $499.00 list and CDMA $599.00 list. AltiGen’s ExtensionAnywhere is a standard capability on the AltiGen PBX. www.altigen.com and www.multitech.com
TelecomTactics Takeaway: AltiGen and partner Multi-Tech address the trend toward distributed businesses with a mobile workforce, integrating the Multi-Tech CallFinder GSM and CDMA cellular gateways with the AltiGen Office and MAX1000 VoIP Business Phone Systems to route cellular wireless calls over a GSM or CDMA cellular network rather than the PSTN. Additional benefits occur when AltiGen’s ExtensionAnywhere mobility application is incorporated since it allows any telephone (cellular phone, home phone, for example) to operate as an office extension – mobile users can receive office extension calls on their cell phone for a complete cellular-to-cellular connection.
Aspect Launches PerformanceEdge Optimization Suite
Aspect Software, Inc. launches PerformanceEdge, a suite of contact center applications that incorporates workforce management, recording and quality management, performance management, campaign management, coaching and eLearning – brought together into one framework. Managers can view historical data and real-time metrics to get a complete view of contact center performance in order to take immediate action, if necessary, or to create a long term staffing, process, or performance improvement plans.
Specifically, PerformanceEdge integrates the following Aspect software: eWorkforce Management, Quality Management, Performance Management, Enterprise Campaign Manager and Campaign Optimizer. Aspect recently enhanced its eWorkforce Management functionality to include the ability to schedule agents according to local, regional and country labor laws. In addition, the new Aspect® eWorkforce Management™ – Analyze II package adds drag-and-drop schedule editing, a schedule trade bulletin board, a coaching form, an option for six agent-related metrics and dashboard that deliver key performance indicators (KPIs) to the agent desktop.
Aspect customers can also take advantage of the New Enterprise Desktop from OpenSpan that enables customers to integrate applications quickly and easily. The OpenSpan integration, used in conjunction with Aspect Quality Management, allows the recording of back-office screen activities such as an agent’s e-mail interactions. The technology can also be used for advanced call tagging which pulls in specific information from a CRM or Outlook application (and other applications) in order to store that information with the recording for later retrieval and playback. For example, if agents use a CRM system to categorize important contacts as “gold customers,” OpenSpan can trigger a recording to be tagged with a “gold customer” label. Later, a supervisor can filter through the recordings to evaluate agent-customer interactions for these important customers.
Available worldwide, PerformanceEdge integrates with leading ACDs and predictive dialers from Aspect Software PerformanceEdge (Aspect® Unified IP™, Aspect® CallCenter® ACD, Aspect® Spectrum® ACD, Aspect® Customer Self Service™, Aspect® Enterprise Contact Server™, Aspect® Unison Predictive Dialer™, and Aspect® Conversations™ Predictive Dialer), as well as systems from Avaya, Cisco and Nortel. A dedicated professional services group is available to assist contact centers with operations and processes for improved customer service and sales. www.performanceedgesuite.com or www.aspect.com
TelecomTactics Takeaway: Aspect Software strives to give its customers a competitive edge with PerformanceEdge, a suite of contact center applications that incorporates workforce management, recording and quality management, performance management, campaign management, coaching and eLearning – brought together into one framework. Managers can view historical data and real-time metrics to get a complete view of contact center performance. Enhanced functionality for the company’s eWorkforce Management adds the ability to schedule agents according to local, regional and country labor laws. In addition, the new Aspect® eWorkforce Management™ – Analyze II package adds drag-and-drop schedule editing, a schedule trade bulletin board, a coaching form, an option for six agent-related metrics and dashboard that deliver key performance indicators (KPIs) to the agent desktop. These visual and graphical tools make it easier for agents to serve customers efficiently and allow managers to successfully monitor overall contact center performance.
Toshiba Enhances SoftIPT Softphone
Toshiba America Information Systems Inc., Telecommunication Systems Division enhances the Toshiba SoftIPT, a softphone for the company’s Strata CIX IP business communication system that extends the functionality of a desktop telephone (IP or digital, wired or wireless) to a wired or wireless laptop or PC or PDA running Microsoft Windows 2000 or Windows XP and Windows Vista in the near future. For mobile and remote employees, this telephone option offers the convenience of access to telephony features from any location over an 802.11 wireless network or the Internet. This includes hundreds of popular telephony features such as park, hold, transfer, conferencing, call recording and unified messaging soft keys.
Specifically, SoftIPT operates on a PDA running Pocket PC 2003, a Pocket PC Windows Mobile 5.0/6.0, a SmartPhone Windows Mobile 5.0/6.0, notebook computers, tablet PCs and PCs running Windows 2000, XP or Vista (near future).
New Version 2.1 features include compatibility with Toshiba’s IP User Mobility feature that incorporates both hot desking and automatic log out of a previously in-use device. SoftIPT also works with Toshiba’s Video Communication Solution (VCS) to enable 'virtual in-person meetings' among remote employees in today’s growing, distributed business environments. In addition, a tight integration with Microsoft Outlook means that users can click-to-call from a Microsoft address book. Toshiba has also added redundancy at the desktop device level; each desk IP telephone or SoftIPT soft phone can have a secondary IP address as a backup in case the network connection to the primary IP address is lost.
In addition to compatibility with Toshiba’s Strata CIX IP PBX systems, SoftIPT also works with earlier Strata CTX digital telephone systems (R.3.1 and higher). SoftIPT requires customer-supplied access points and headphones and microphones; Toshiba has tested GN Netcom USB headsets, adding to a growing list of compatible headsets. Other mobility options for Toshiba customers include the Hitachi WirelessIP5000E-A, SpectraLink wireless phones and the Symbol (Motorola) MC50 Enterprise Digital Assistant.
TelecomTactics Takeaway: Toshiba addresses the growing demand for mobile user devices with a new version of its SoftIPT softphone. SoftIPT, compatible with the company’s Strata CIX IP business communication system, extends the functionality of a desktop telephone (IP or digital, wired or wireless) to a wired or wireless laptop or PC or PDA running Microsoft Windows. For mobile and remote employees, this telephone option offers the convenience of access to hundreds of popular telephony features from any location over an 802.11 wireless network or the Internet. SoftIPT users can also take advantage of hot desking and Toshiba’s Video Communication Solution for “virtual in –person meetings.”
For questions, feedback and product information,
contact sgustavsen@accessintel.com. |
Zultys Technologies continues to develop its IP PBX product line and foster partner, reseller and distributor relations following a financial restructuring completed last year in which Zultys became a sister company of Telrad Connegy. With a fresh start and positive feedback from resellers, Zultys has been announcing new developments throughout 2007, including several software releases for the company’s SIP-based MX30 and MX250 Media Exchange systems that target small to mid-size businesses. Additionally, Zultys has announced a number of partnerships such as a recent renewal with nexVortex, Inc. that now supports a disaster recovery solution and official certification by Polycom, Inc. as a VoIP Interoperability Partner (VIP). Zultys customers can choose the Polycom portfolio of SoundPoint IP desktop and SoundStation IP conference phones (a similar agreement with Aastra is forthcoming). Most recently, Zultys announced integration with Microsoft's CRM platform, all versions including Microsoft Dynamics CRM 4.0 (code-named Titan)."
Zultys is also focusing on customer satisfaction, making improvements to the sales process with a new “multifaceted” partner program for its value-added resellers (VARs). The new TouchStone Program reaches out to customers with a post-installation survey to get feedback on the product and VAR support. VARs can enroll in the TouchStone Program for free if they have maintained technical certification and earn co-op advertising rewards funds to be spent on any sales or marketing initiative, as well as view quarterly reports of customer ratings. Zultys has also instituted a Global Pricing Strategy – a streamlined pricing scheme that makes it easier for channel partners to put together a customer quote. And, the Zultys Early Availability Program (EAP), which is comprised of Zultys certified partners, is speeding the development process of new software releases through seminars, meetings and testing. 
