A report/analysis covering global volume shipments and revenues of Contact Center CPE. The report also includes shipments by size category for manufacturers in all regions, U.S. installed base of agent positions and growth forecasts for each region.
Some of the main findings from the report include:
- Worldwide annual shipments of new systems reached 50,900
- The U.S. market share of agents was 47.1 percent, followed by EMEA at 29.1 percent and APAC at 16.1 percent
- Avaya led in agent shipments in all regions except Canada where Nortel had more than 45 percent of the market
- Cisco was third worldwide in agent shipments but shipped only 45 percent as many agents as Nortel and only 19 percent as many agents as Avaya
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For more information on this report contact Craig Born at 973/602-0149 or at cborn@telecomweb.com
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