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This report examines the following:
- To what extent do SMBs believe that IP Telephony based converged applications can deliver real business value?
- Which converged applications offer the highest potential business value?
- Which vendors do SMBs believe are best positioned to deliver business value applications? 12 vendors are ranked, including Microsoft, Cisco, Nortel, etc.?
- What are the likely SMB adoption rates for converged applications?
- What are the likely SMB utilization rates for nine specific Unified Communications applications?
- What is the projected SMB five year spending forecast for these applications?
- How does the U.S. SMB demand for these applications compare with that of SMBs in Europe and the Rest of the World?
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