Professional Services Report

Service providers may obtain consistently high ratings by ensuring customer satisfaction in every "customer-touch" opportunity

 
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This report provides in-depth findings based on primary research with our proprietary research panel, and addressed the following questions:

• What previously utilized Professional Services  were relevant to decision makers over the past year? Results are segmented by business size segment and geography.
• What services were utilized by the owners of particular voice systems and how were particular installations rated?
• Which Professional Services were utilized for new technology upgrades and how did early adopters grade service providers incorporating new technology into their network infrastructures?
  
• How did manufacturers using dealers score relative to large/global service providers?
• Where did service providers receive praise for the provision of services and where can additional emphasis be placed?

Read the Table of Contents.

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For more information on this report, please contact Mike O'Neill 973-602-0114 

To learn more about the InfoTrack for Enterprise Services research and intelligence program, please click here.

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