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The Influence Of Maintenance Services On Other Purchases And Additional Maintenance Opportunities In A Converged Environment
...using demand data from our global Enterprise research panel.
InfoTrack looked at the impact of Maintenance service and support on VoIP solution and vendor selection in current software model fashions - Maintenance service customer satisfaction has become a critical success factor. InfoTrack also looked closely at the attractiveness, structure and willingness to pay for a combined voice and data equipment maintenance program. In addition to collecting customer satisfaction ratings, InfoTech determined what “next big thing” initiatives decision makers were planning to address in the near and longer term.
Main findings from the report include the following:
- Maintenance is more important that ever before
- As telephony and voice applications migrate to software, maintenance and support offers will strongly influence vendor and solution selection
- Maintenance service satisfaction is a key driver of IP voice vendor and of Professional and Managed Services vendors
- Markets will consider a combined voice and data maintenance agreement
- With different SLAs for voice and data
- With an ability to select different devices and/or locations for coverage
- With a combination of direct and indirect fulfillment
- And with a moderate willingness to pay
View the Table of Contents from the repor
Register below to View An Excerpt from the report .
For more information on this report, please contact Mike O'Neill 973-602-0114
To learn more about the InfoTrack for Enterprise Services research and intelligence program, please click here.
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