The latest telecom industry supply & demand market intelligence on services and equipment, featuring input from an exclusive enterprise research panel.
While most enterprises have crossed the valley of implementing smartphone e-mail, the chasm of customer relationship management (CRM) awaits many enterprises. The universe of e-mail is a duopoly between Microsoft and Research In Motion (RIM) BlackBerry with... [view report]
Scope Of This InfoTrack for Enterprise Mobility (IEM) Report This report defines and analyzes current enterprise smartphone-application usage and software brand-preference trends. Primary Research Methodology The analyses presented in this study were driven... [view report]
The focus of this survey is to understand the dynamics of smartphone applications. Smartphone Definition: We are defining a mobile smartphone as one that uses one of the following operating systems: Linux, Palm, Research in Motion (RIM), Symbian Series 60/80... [view report]
The two most-viewed types of documents on mobile smartphones are Microsoft Office documents and Adobe Acrobat PDF files. Microsoft Office Documents A very high percentage (83 percent) of smartphone users are viewing Microsoft Office documents with their... [view report]
While RIM BlackBerry e-mail can be viewed as something similar to instant messaging (IM), we do not formally consider it as such. IM usually requires the user to download an IM client onto the smartphone or mobile handset. Some smartphones ship with multiple... [view report]
E-mail continues to be the most important application outside of voice for smartphone enterprise applications. We asked survey respondents to indicate the type of e-mail software platform they are using on their current smartphones. Nearly 40 percent... [view report]
One-fifth of overall survey respondents indicated they remotely access their networks and PCs on their smartphones. We estimate the majority of enterprise remote access/virtual private network (VPN) usage still is primarily done through mobile laptops than... [view report]
With more than one fourth of survey respondents saying they currently are using some type of security software on their smartphones, we are encouraged that the penetration rate wasn’t much lower than 10 percent. We believe security penetration should be 100... [view report]
The use of global positioning system (GPS) functionality for mobile phones remains one of the industry’s hot legal buttons for consumers’ personal use. However, within the enterprise segment, GPS serves a critical function for smartphone fleet-management... [view report]
The potential for sales-force automation (SFA) and field-force automation (FFA) is significant for the enterprise market. While both are part of a company’s overall customer relationship management (CRM) strategy, each handles a different aspect, depending... [view report]
Within the enterprise, the use of time-tracking applications is beginning to accelerate as companies try to maximize productivity of employees. Some aspects of time tracking also are incorporated into some FFA solutions using GPS navigation capabilities. The... [view report]
More than 5 percent of survey respondents indicated their companies currently are using managed services for their smartphone and applications maintenance. We believe managed services for smartphones is a proposition that requires some adequate level of ROI... [view report]
When asked which mission-critical smartphone applications survey respondents currently are using, e-mail (no surprise) topped the list at a nearly 3:1 ratio over document viewing, which was followed by security/virus protection. Exhibit 55: Implementation of... [view report]
The use of smartphones beyond basic voice and e-mail services is clear, with trends continuing to validate continued adoption of smartphone technology by SMBs to very large enterprises. With 87 percent of survey respondents indicating they are using... [view report]
This chapter focuses on user trends for wireless datacards. Prior to the release of HSDPA and EVDO Rev. 0 technologies, the download speeds for GPRS and 1xRTT datacards was very slow and essentially pointless. The introduction of 3G technologies globally has... [view report]
Across both smartphones and wireless datacards, the future seems clear as to why users want WiMAX. Why they want it is a question to be answered in another survey. Is it strictly the promise of incredible speeds? We advise enterprise users that early... [view report]
The focus of this survey is to understand the dynamics of both smartphone and wireless datacard usage as well as the brand loyalty to these products. Smartphone Definition: We are defining a mobile smartphone as one that uses one of the following operating... [view report]
This chapter focuses on the usage trends for smartphone enterprise users as well as understanding basic information covering brand loyalty to smartphones. Regarding mobile operator demographics for smartphone users, 39% of survey respondents had AT&T... [view report]
Within the RIM BlackBerry user base, we analyze the split between enterprise users who have chosen to deploy the BlackBerry Enterprise Server (BES) and those that have opted to not sign up and just use the devices. The churn factor for those enterprises that... [view report]
One of the most critical issues, if not the most critical issue, impacting all smartphones is battery life. Due to advanced screens, video and higher-speed data capabilities, smartphones are being designed with increasingly higher-speed microprocessors that... [view report]
When asked how much users liked their current smartphones, one third liked their phone "very much," while another 40% just "liked" their smartphones. Only 1% "disliked" their current smartphones, while the remaining 26% said... [view report]
Because smartphones still are, by their very nature, phones and not PCs, the replacement cycles are expected to be at or more rapid than PCs. Roughly 33% of respondents indicated they plan on replacing their smartphones within the next six months. Another 35%... [view report]
With the recent adoption of WiMAX technology as part of the 3GPP standards, coupled with the public direction Sprint may take, we asked users if they had any familiarity with this new technology. With 80% replying "yes," the overall market is... [view report]
Scope Of This InfoTrack for Enterprise Mobility (IEM) Report This report defines and analyzes current enterprise smartphone and wireless datacard usage and brand preference trends. Primary Research Methodology The analyses presented in this study were driven... [view report]
Across both smartphones and wireless datacards, the future seems clear: Users want WiMAX. Why they want it is a question to be answered in another survey. Is it strictly the promise of incredible speeds? We advise enterprise users that early deployments of... [view report]
Wireless support services for the mobile worker are becoming a critical area for enterprise companies that need to provide device and application support in order to maximize worker efficiency. What are the important issues enterprise customers care about... [view report]
Scope Of This InfoTrack for Enterprise Mobility (IEM) Report This report defines and analyzes current enterprise and mobile-operator practices around Wireless Support Services solutions. Primary Research Methodology The analyses presented in this study were... [view report]
In understanding the penetration of mobile workers in the enterprise sector, we asked respondents to approximate what the current and future levels of mobile workers will be within their companies. InfoTech defines a "mobile worker" as an employee... [view report]
Looking at mobile communications capabilities within the enterprise, InfoTech asked respondents to assess their level of current capabilities in supporting current mobile workforce needs. Only 17.7% of the respondents indicated their current capabilities... [view report]
In this portion of the survey, InfoTech asked respondents what, if any, third-party mobility-support services currently are being provided and how this may shift in three years. The four categories for third-party mobile-support services are: On-Premises... [view report]
In the previous chapter, it was determined that the need for wireless support services is real and will increase during the next several years as technologies continue to evolve and to become more complex. In this chapter, InfoTech analyzes the willingness of... [view report]
InfoTech asked survey participants to indicate their current levels of need for specific third-party services. These services are analyzed in Chapters 7 through 12 using the following scale: 1 = No Need 2 = Weak Need 3 = Moderate Need 4 = Strong Need 5 = Very... [view report]
In the area of planning and design services, three specific categories were analyzed: On-Premises Wireless Network/Infrastructure Mobile Devices Mobile Applications In analyzing the current requirements for third-party planning and design... [view report]
In the area of deployment and integration services, three specific categories were analyzed: On-Premises Wireless Network/Infrastructure Mobile Devices Mobile Applications In analyzing the current requirements for third-party deployment and... [view report]
In the area of security services, three specific categories were analyzed: On-Premises Wireless Network/Infrastructure Mobile Devices Mobile Applications In analyzing the current requirements for third-party security services, between 27-34% of... [view report]
In the area of ongoing management services, four specific categories were analyzed: On-Premises Wireless Network/Infrastructure Mobile Devices Mobile Applications Billing In analyzing the current requirements for third-party ongoing management services... [view report]
In the area of remote and on-site maintenance services, three specific categories were analyzed: On-Premises Wireless Network/Infrastructure Mobile Devices Mobile Applications In analyzing the current requirements for... [view report]
In the area of end-user support services, three specific categories were analyzed: On-Premises Wireless Network/Infrastructure Mobile Devices Mobile Applications In analyzing the current requirements for third-party end-user... [view report]
InfoTech asked respondents to rate on a scale of importance from "1" to "5" (with a rating of "5" being very important) 10 factors that would influence their decisions on whether or not to utilize mobility support services from... [view report]
This chapter analyzes the following issues: What types of vendors are preferred by the survey respondents The amount of real savings in using third-party support services What types of vendors have marketed to the survey respondents What benefits the vendors... [view report]
Intermediary Conclusions This study is only relevant for the North American enterprise market, given the geographical distribution of the survey respondents. The penetration of mobile workers in the enterprise is anticipated to shift from the 0-25% bracket in... [view report]
"Mobile Workers" are rapidly becoming an important part of the workforce InfoTech defines a "mobile worker" as an employee who is not tied to a single physical location (such as a desk) or is required to regularly move about, spending 20... [view report]
Scope Of This InfoTrack for Enterprise Mobility (IEM) Report This report defines and analyzes current enterprise and mobile operator practices around Fixed-Mobile Convergence (FMC) solutions. For the purposes of this report, we are defining FMC as the trend... [view report]
"Mobile Workers" are rapidly becoming an important part of the workforce InfoTech defines a "mobile worker" as an employee who is not tied to a single physical location (such as a desk) or is required to regularly move about, spending 20... [view report]
Budgets for Fixed-Mobile Convergence are small, but growing Looking at wireless communications expenditures, InfoTech asked respondents to estimate their company's total wireless communications budget (in U.S. dollars) for 2006 and projected 2007. By... [view report]
Enterprise-centric solutions favored for FMC Voice FMC voice solutions can be either carrier-centric or enterprise-centric, depending upon where the application control point resides. InfoTech defines these solutions as follows: Carrier-centric - With the... [view report]
Types of mobile employee differs by region Mobile employees tend to fall into one of three general categories. InfoTech surveyed the sample about which type(s) of mobile workers are currently employed. These were divided into: On-Campus or In-Building Roamers... [view report]
Conclusions For both the US/ Canada and International, this study has shown how the adoption of 'mobile working' has become accepted in the vast majority of companies and organizations surveyed and is continuing to permeate throughout organizations... [view report]
Enterprise Assumptions Around Safety Are Built on Shaky Ground When it comes to communications in the workplace, real security for every link of the wireless communications chain is imperative. InfoTech’s study respondents identify two clear areas of needed... [view report]
Scope Of This InfoTrack for Enterprise Mobility (IEM) Report This report defines and analyzes current enterprise practices around securing business wireless communications at the device, application, and infrastructure levels. It also examines enterprise... [view report]
The Enterprise’s Perception of Current Wireless Security Quality When it comes to communications in the workplace, real security for every link of the wireless communications chain is imperative. InfoTech’s study respondents identify two clear areas of... [view report]
The Manager of Today’s Wireless Communications Security Plan According to the information charted in Exhibit 8 below, the responsibility for creating and managing a company’s wireless communications security plan typically resides with the IT staff (67%... [view report]
Perceived Level of Mobile Device Vulnerability The number of mobile handheld devices being embraced in the marketplace is steadily climbing, and a natural fallout of this trend is an increased awareness of security risks. The enterprise mobile worker... [view report]
Perceived Level of Mobile Application Vulnerability As discussed in Section 3, when asked to rate the current level of security achieved for each of four mobile communications components, company respondents’ highest level of perceived vulnerability resides... [view report]
Level of Current WLAN Deployment Three-quarters of company respondents deploy at least one Wireless LAN in their companies at this time (Exhibit 19). This percentage vaults to 94% for Very Large Businesses. Exhibit 19. Level of Current Wireless LAN Deployment... [view report]
U.S. SmartPhone Sales Effort Should Focus on Current Customers According to InfoTech’s First Quarter research, SmartPhone vendors have made tremendous progress convincing the bulk of large U.S. businesses and institutions (500+ employees) to begin... [view report]
Scope Of This InfoTrack for Enterprise Mobility (IEM) Report This report analyzes the burgeoning market for SmartPhones and defines the critical factors that vendors and channels must recognize in order to drive future sales in the U.S. and EMEA enterprise... [view report]
U.S. SmartPhone Utilization, By Handset Design – Today vs. 2009 Today’s "SmartPhone" is often described as a cross between a powerful cell phone and a wireless PDA. For the purposes of this report, we have defined this device as follows... [view report]
EMEA SmartPhone Utilization, By Handset Design – Today vs. 2009 Similar to their U.S. counterparts, 82% of the large EMEA businesses (500+ employees) interviewed for this study have already begun equipping at least a sub-set of their mobile workers with... [view report]
Pent-up Demand for Cellular/VoWLAN Solution is Broad and Strong Despite the technology and standards challenges that still exist with a Cellular/VoWLAN solution and its implementation, InfoTech’s respondent companies are very optimistic about the level... [view report]
Scope Of This InfoTrack for Enterprise Mobility (IEM) Report This report analyzes the developing market for emerging Dual-Mode Cellular/VoWLAN communications solutions. It also examines current enterprise thinking around the single-mode WLAN-Only Phone as its... [view report]
Early in the Adoption Curve Voice communications over the corporate Wireless LAN can still be viewed as an emerging capability. The growth in data communications via WLANs only recently accelerated (2004-2005), primarily due to the introduction of... [view report]
U.S. VoWLAN Utilization, By Device Type — Today vs. 2009 87% of the U.S. businesses interviewed for this study have currently deployed Wireless LANs within their organizations. As mentioned earlier, the range of WLAN deployments is typically reported as... [view report]
EMEA VoWLAN Utilization, By Device Type — Today vs. 2009 As shown in Exhibit 21, 77% of the EMEA businesses interviewed for this study have currently deployed Wireless LANs within their organizations. This figure is ten points below the 87% WLAN... [view report]
Forecast Methodology A five-year U.S. market forecast has been developed for the following mobile handheld devices: Dual-Mode Cellular/WLAN Phone WLAN-Only Phone These shipment and revenue forecasts focus upon the U.S. business sector. Consumer utilization is... [view report]
A classic "pull" strategy is unfolding around enterprise Cellular/VoWLAN solutions, according to a new mobile communications study issued by InfoTech. "Deliberate or not, we have a number of activities working together to stimulate enterprise... [view report]
Preferred Mobile Communications Service and Support Providers InfoTech surveyed 100 of its research panel members about mobile communications preferences during the August-September 2005 timeframe. Preferred Service and Support partners were discussed in the... [view report]
Mobile Workforce Enablement is High Priority With IT Executives An average of 25% of the respondent workforce is currently composed of mobile workers. On a national basis, this would translate into approximately 30 million U.S. workers who are considered... [view report]
Scope Of InfoTrack for Enterprise Mobility (IEM) This primary research study provides an analysis of the developing market for enterprise mobility solutions. This is the fourth in a series of InfoTrack for Enterprise Mobility reports. It presents a current... [view report]
Mobile Workers as a % of Total Headcount An average of 25% of the respondent workforce is currently composed of mobile workers. On a national basis, this would translate into approximately 30 million U.S. workers who are considered mobile employees on either... [view report]
Distribution of Handheld Mobile Communications Devices This study examined buyer behavior around four different types of handheld mobile communications devices: Basic Cell Phone – Plain issue cell phone, with various standard features. SmartPhone... [view report]
Distribution of Mobile Applications – Today and EOY 2008 This study examined buyer behavior around the following twelve different mobile communications applications: Standalone Voice Mail Standalone Email Unified Communications SMS/Text Messaging... [view report]
Preferred Mobile Communications Service and Support Providers As businesses steadily grow their usage of mobile communications – and as these mobile devices and applications become increasing complex — reliable, expert support becomes a priority... [view report]
Forecast Methodology In this issue of InfoTech’s Mobility Market Monitor, a five-year U.S. market forecast has been developed for the following mobile handheld devices: Dual-Mode Cellular/WiFi Phone WiFi-Only Phone Based on these Dual-Mode and WiFi-Only... [view report]
Adoption of Mobile Messaging Applications: 2005 vs. 2008 During August-September 2005, InfoTech surveyed 100 of its research panel participants on mobile communications utilization and preferences. One of the topics addressed was current and projected... [view report]
Mobile Workforce Composition – Changes Ahead? During the August-September 2003 time period, InfoTech surveyed 100 of its research panel members on a number of mobile communications issues. One of the topics addressed concerned the current and anticipated... [view report]
Enterprise Adoption of Wireless LANs (WLAN) During August-September 2005, InfoTech surveyed a sub-set of its ongoing research panel on the subject of Wireless LANs. 100 IT decision-makers participated in this research. 79% of the businesses interviewed... [view report]
Wireless Opens Up the Rural Business Sector A new market segment is opening up for wireless applications on two levels shown in Exhibit 1. Firstly, IP PBX virtual trunking is facilitated by "fixed wireless service providers" located in rural areas... [view report]
Enterprise IP-PBX Mobility Fixed Mobile Convergence (FMC) and Multimodal phones with a software-only solution to network mobility provide an opportunity for traditional network service providers to revitalize their businesses. Multimodal describes a phone... [view report]
Managed Wireless LAN Services As the business CIO/CTOs investigate Fixed Mobile Convergence (FMC) deployment, they should be able to achieve savings by eliminating duplicate infrastructure expense for provisioning, configuring, delivering, maintaining, and... [view report]
PBX Functionality on Mobile Devices With the advent of IP-PBX functionality accessible by mobile multimodal terminals, the PBX vendor plays a key role in Enterprise Mobility since wireless voice applications may be routed via the corporate PBX. (Multimodal... [view report]
Mobility Applications Usage Decision makers in several market segments have begun to recognize the value of mobile and wireless technologies and applications. Based on InfoTech research many of these companies have deployed mobile applications, and are... [view report]
Mobile and Portable Equipment Preference There is no question that mobile connectivity, whether via local or public WLAN, or the advancing cellular network, is gaining traction in the enterprise. The number of mobile enterprise devices continues to grow and... [view report]
Mobile Broadband Wireless Access Preferences The marketplace for enterprise mobility products is expanding rapidly. Frequent users of communications products are highly interested in finding better ways to communicate in (and out) of the enterprise premises... [view report]
InfoTrack for Enterprise Mobility InfoTech’s "InfoTrack for Enterprise Mobility" delivers actionable data and analysis — enabling the development of successful enterprise-focused wireless solutions. In the context of this report, InfoTech... [view report]
Current State of Wireless Market The results of InfoTech’s latest enterprise customer-focused primary research indicates that surveyed enterprise IT and Telecom decision-makers are being influence by certain market drivers for Enterprise Mobility solutions... [view report]
Dynamic Effects of Convergence On The Marketplace Through extensive market research, this report analyzes the growth potential of Enterprise interest in wireless applications and adds important perspective to the IP-Multimedia Subsystem’s (IMS) development... [view report]
Enterprise Mobility Assessment, Roadmap and Overview The majority of enterprise WLAN deployments have been on a departmental basis, with little central control or overall corporate approach into a comprehensive component of the overall IT strategy... [view report]
Methodology for Customer Demand Assessment This section presents findings from the latest enterprise mobility survey, conducted in Q4 2004. The results gathered from in-depth analysis of organizations across varied North American vertical markets and numerous... [view report]
This section provides InfoTech’s forecast of the various wireless technologies. In the forecast, we provide a series of views of adoption of wireless technologies by market segments; size of companies, industries — to show what type of companies will be... [view report]
Determination of Key Findings from Forecast and Raw Results The Enterprise Mobility Opportunity shown in Exhibit 7 can be economically developed based on the expectation of attaining a critical mass of IP-based Multimedia Subsystem (IMS) subscribers to... [view report]
Introduction Convergence is beginning in enterprise wireless systems. InfoTech channel checks and comprehensive enterprise customer research highlights increased demand for mobile access. This demand drove enterprises to reduce the number of wired networks... [view report]
InfoTech believes market consolidation will begin to take place in 2004 based on channels of distribution. The overall WLAN market reverted back to the growth levels witnessed in 2000 and 2001 driven by strong consumer and small business adoption, renewed... [view report]
InfoTrack for Enterprise Mobility This report focuses on the long-term revenue opportunity, unit size and vendor market share of the enterprise WLAN opportunity. This report is the second in a series of InfoTech market intelligence studies focused on the... [view report]
Introduction The marketplace for enterprise mobility products is expanding rapidly. Frequent users of communications products are highly interested in finding better ways to communicate in (and out) of the enterprise premises and in campus environments. The... [view report]
Enterprise WLAN Product Segmentation and Overview The enterprise market, currently approximately $600 million – $800 million, may offer both a healthy growth rate and solid margin outlook. InfoTech believes a number of factors are combining to lead the next... [view report]
Enterprise WLAN Vendor Market Segmentation InfoTech has developed the following segmentation model in an effort to classify the three generations of WLAN products. In general, vendors offering enterprise-class WLAN products fall into two categories... [view report]
Forecast Objectives and Methodology This section identifies domestic enterprise WLAN trends and developments and develops a five-year forecast to 2008 in hopes of greater quantifying the opportunity. The projections cited in this section are based on primary... [view report]
All qualified survey respondents receive their choice of: a $10 Amazon.com Gift Card, $10 Starbucks Card or a 1GB USB Flash Drive for their participation.
