The latest telecom industry supply & demand market intelligence on services and equipment, featuring input from an exclusive enterprise research panel.
The Global Managed Services Market Forecast is part of InfoTech’s InfoTrack for Enterprise Services; Managed Services Track program. This program incorporates in-depth service provider primary research... [view report]
Methodology Surveys have been administered twice a year to a global audience of Managed Services buyers and influencers over the past 4 years and the results segmented and tabulated. Each survey requested information on services adopted and adoption... [view report]
The IES Program Is Based onPrimary Research Conducted With Decision Makers and Influencers, And It Consists Of Three “Tracks” – Maintenance, Managed Services & Professional Services Voice Maintenance Services PBX Maintenance PBX... [view report]
The October, 2007 Edition of The Managed Services Report Looks At The Channel Structure And Service Provider Market Shares In The U.S. Managed Services Marketplace This report documents in-depth findings addresses six primary questions: How do Managed Service... [view report]
The Managed Services Marketplace Is Getting Crowded, Offering Decision Makers Myriad Choices - And This Trend Is In Its Infancy Large Business 501+ Employees Very large Systems Integrators and Managed Service Providers dominate All service providers operate... [view report]
The Channel Composition Of The U.S. Managed Services Market Is Undergoing Tremendous Change The following pages document in-depth findings around the evolution of this market, including: Segmented by Large Enterprise Business (501+ employees), Medium Business... [view report]
Due Diligence Was Performed To Derive Managed Service And Marketshare Data This report documents in-depth findings addresses six primary questions: Very few Service Providers report Managed Service revenues and fewer will discuss this service category at any... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice Maintenance Services PBX Maintenance PBX Applications... [view report]
The August, 2007 Edition of The Managed Services Report Looks At Managed Services Contract Lengths, Demand And Customer Satisfaction, But It Is Primarily Focused On Managed PBX Service The following pages document in-depth findings around seven questions: Are... [view report]
The August, 2007 Edition of The Managed Services Report Looks At Managed Services Contract Lengths, Demand And Customer Satisfaction, But It Is Primarily Focused On Managed PBX Service The Global survey was administered only to Managed Services decision... [view report]
This Report Segment Is Focused On The Managed PBX And Managed Services In The U.S. The following pages document in-depth findings around seven questions: Are decision makers aware of Managed voice alternatives? How many decision makers are considering a... [view report]
This Report Segment Is Focused On The Managed PBX And Managed Services In International Regions The following pages document in-depth findings around seven questions: Are decision makers aware of managed voice alternatives? How many decision makers are... [view report]
Managed PBX Service Represents A Healthy Business Opportunity, Even Though The Small Business Appeal Of Hosted Telephony Will Outperform... [view report]
Global Respondent Segmentation – By Geographic Region In Total, The Research Respondents Represent All Industries And Employee-Size Segmentation Managed Service Definitions Managed Voice Access & Networking Service Definition Managed Voice Access and... [view report]
The 2007-2012 Global Managed Services Market Forecast The Global Managed Services Market Forecast is part of InfoTech's InfoTrack for Enterprise Services; Managed Services Track program. This program incorporates in-depth service... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks"-Maintenance, Managed Services & Professional Services Voice Maintenance Services PBX Maintenance PBX Applications... [view report]
The Annual Services Market Review Presents A High Level "Year In Review" And Summarizes The Trends And Issues And Key Research Findings In Each Of The Services Markets In 2006 Each Services section presents a summary of the market conditions... [view report]
As The Voice Industry Migrates To IP, Maintenance Services Are Becoming An On-Site, Break-Fix Service While Remote Monitoring and Problem Resolution Is Migrating To A Managed Service Maintenance cost has become a focal point in new voice system and... [view report]
During 2006, The InfoTrack for Enterprise Services – Professional Services Program Tackled Several Actionable Issues The most market-affecting issues presented in the Annual Report: Professional Service Provider Selection criteria Likelihood of product... [view report]
As The Voice Industry Migrates To IP, Maintenance Services Are Becoming An On-Site, Break-Fix Service While Remote Monitoring and Problem Resolution Is Migrating To A Managed Service Maintenance cost has become a focal point in new voice system and... [view report]
Issue: Hardware And Software Warranty Entitlements And The Impact On Sales – International Markets With The Exception Of Europe And EMEA, International Voice System Decision Makers Do Not Believe That A Day 2 Maintenance Requirement Disadvantages The... [view report]
Business Decision Makers Have An Interest In Managed Services And Hosted Voice Solutions With "Care-Abouts" That Vary Slightly, Segment/Region To Segment/Region Summary of Findings The Managed and Hosted Services Markets are "alive and very... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice Maintenance Services PBX Maintenance PBX Applications... [view report]
64% Of European Business Decision Makers Are Currently Planning To Consider Subscribing To A Managed Service, And Another 27% May Yet Commit To Considering A Service European Business Managed Service Consideration Plans - Any Managed Service The European... [view report]
53% Of EMEA Business Decision Makers Are Currently Planning To Consider Subscribing To A Managed Service, And Another 27% May Yet Commit To Considering A Service EMEA Business Managed Service Consideration Plans - Any Managed Service The EMEA business market... [view report]
25% Of APAC Business Decision Makers Are Currently Planning To Consider Subscribing To A Managed Service, And Another 25% May Yet Commit To Considering A Service APAC Business Managed Service Consideration Plans – Any Managed Service The APAC business... [view report]
40% Of CALA Business Decision Makers Are Currently Planning To Consider Subscribing To A Managed Service, And Another 40% May Yet Commit To Considering A Service APAC Business Managed Service Consideration Plans – Any Managed Service The CALA business... [view report]
In Total, The Research Respondents Represent All Industries And Employee-Size Segmentation Global Respondent Segmentation – By Geographic Region Global Segmentation Managed Service Definitions Managed Voice Access & Networking Service Definition Managed... [view report]
The January, 2007 Edition of The Managed Services Report Looks At Managed Services Demand And The Impact Of ITIL Certification, But It Is Primarily Focused On Hosted Telephony And Hosted Voice Applications The Global survey administered to Managed Services... [view report]
The January, 2007 Edition of The Managed Services Report Looks At Managed Services Demand And The Impact Of ITIL Certification, But It Is Primarily Focused On Hosted Telephony And Hosted Voice Applications Demand The Global survey was administered only to... [view report]
24% Of U.S. Communications Decision Makers Are Currently Planning To Consider Subscribing To A Managed Service, And 42% May Yet Commit U.S. Managed Service Consideration Plans – Any Managed Service The U.S. market for Managed Services continues to be a huge... [view report]
23% Of U.S. Communications Decision Makers Are Currently Planning To Consider Subscribing To A Managed Service, And Another 60% May Yet Commit To Considering A Service U.S. Enterprise Business Managed Service Consideration Plans – Any Managed Service The... [view report]
31% Of Medium-Large Business Communications Decision Makers Are Currently Planning To Consider Subscribing To A Managed Service, And Another 46% May Yet Commit To Considering A Service U.S. Medium-Large Business Managed Service Consideration Plans - Any... [view report]
19% Of Medium-Small Business Communications Decision Makers Are Currently Planning To Consider Subscribing To A Managed Service, And Another 27% May Yet Commit To Considering A Service U.S. Medium-Small Business Managed Service Consideration Plans – Any... [view report]
25% Of Small Business Communications Decision Makers Are Currently Planning To Consider Subscribing To A Managed Service, And Another 31% May Yet Commit To Considering A Service U.S. Small Business Managed Service Consideration Plans - Any Managed Service The... [view report]
This Report Segment Is Focused On The Hosted IP PBX And Hosted Voice Applications Arena In International Regions The following pages document in-depth findings around five questions: Are decision makers aware of Hosted voice alternatives? How... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice Maintenance Services PBX Maintenance PBX Applications... [view report]
The Service Market Annual Market Review Presents A High Level "Year In Review" And Summarizes The Condition Of Each Of The Services Markets Each Services section presents a summary of the market conditions, a... [view report]
Service Portfolios Continue To Be Impacted By Multiple Dynamics Leading To Intertwined Value, New-Bundled Offers and Multiple Partnerships Professional Services Voice Maintenance Services Managed Services U.S. - $32.6B to $56.1B in ’11 U.S. - $3.4B to... [view report]
Professional Services Market Trends and Issues IP and Convergence Produces Improved Business Processes And Productivity Yet Distinctive Increases In Complexity Virtually Requiring The Use Of Professional Services Professional Services are emerging as a key to... [view report]
Maintenance Services Market Trends and Issues As The Voice Industry Migrates To IP, Maintenance Services Are Becoming An On-Site, Break-Fix Service While Remote Monitoring and Problem Resolution Is Migrating To Downward price pressure from customer demands... [view report]
Managed Services Market Trends and Issues Managed Services Adoption Is A Global Trend, Primarily Due To Cost Savings And Improved Business Operations Worldwide Managed Services buyers share basic adoption motivations, rarely led by a drive to decrease... [view report]
The Global Managed Services Market Forecast is part of InfoTech’s InfoTrack for Enterprise Services; Managed Services Track program. This program incorporates in-depth service provider primary research, including interviews and discussions with buyer and... [view report]
Methodology Surveys have been administered twice a year to a global audience of Managed Services buyers and influencers over the past 2 years and the results segmented and tabulated. Each survey requested information on services adopted and adoption... [view report]
Managed CPE Managed CPE offers will begin to proliferate in the North American market beginning in 2006. These Managed CPE offers will bundle the cost of the hardware and software for telephony and voice applications, system management and administration... [view report]
Page Layout: Totals from region forecasts brought forward to summary, in the order of voice system opportunity, total LAN/WAN opportunity and total Security opportunity. Individual LAN/WAN and Security Services details follow the total opportunities In U.S.$... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice Maintenance Services PBX Maintenance PBX Applications... [view report]
The March, 2006 Edition of The Managed Services Report Is Intended To Report Global Buyers’ Adoption Motivations, Vendor Selection Influencers, Service Provider Expectations, Actual Savings Experience And Adoption Timing The Global survey administered... [view report]
U.S. Buyers of Managed Services Are Motivated By Network Performance Needs And Influenced By Vendors With Flexible Offers And A Commitment To Excellence And Their Customer U.S. Managed Services buyer motivations differ slightly between business size segments... [view report]
Enterprise Services Buyers Report Reduced Costs and Improved Performance As Primary Managed Service Adoption Motivators Ratings Of Enterprise Business (1,000+ Employees) Managed Service Adoption Motivators Enterprise Buyers Adoption Decisions Will Be Most... [view report]
EMEA Services Buyers Are Primarily Motivated To Purchase Managed Services To Improve Overall Network Performance, But Expect Reduced Costs Ratings Of EMEA Managed Service Adoption Motivators EMEA Buyers Will Select Vendors Based On The Provider’s Skills... [view report]
The U.S. Managed Services Market Is Healthy And Buyers Indicate Strong Near Term Plans To Consider Services Based On Individual Levels Of Sophistication U.S. Buyers Indicate strong near term demand for Managed Security and Managed Network Services... [view report]
In Total, The Research Respondents Represent All Industries And Employee-Size Segmentation In Total, The Research Respondents Represent All Industries And Employee-Size Segmentation Research Respondent Segmentation Enterprise Business (1,000... [view report]
The InfoTrack for Enterprise Services Program InfoTech’s services marketplace tracking and reporting program is called InfoTrack for Enterprise Services. Focused on the voice and IP Telephony/converged services market space, there are 3 Tracks in the... [view report]
Methodology The Enterprise Services Track Managed/Hosted Telephony Services market share report and forecast has been developed using inputs from interviews and estimates from knowledgeable sources, end user research, InfoTech InfoTrack for Converged... [view report]
In-Depth Profiles The Managed Service Track includes an addendum of in-depth profiles of Managed Service Provider offers. The current addendum... [view report]
Managed Access Services Definition Managed Access Services refer to the Management of network circuits that comprise access to the PSTN or Internet. This category of service includes leased/private lines used to network locations, extend the intranet to... [view report]
Market Dynamics Summary The Managed services market continues to exhibit strong growth, and intensifying competition. Very strong demand is evident in businesses with 2,000+ employees, and the market demand and take-up curves continue to move toward smaller... [view report]
Market Trends and Issues Overview The addition of the Internet, IP Telephony and Convergence has created substantially more complexity and a requirement to tightly monitor and manage the business information and communications infrastructure and systems... [view report]
Managed/Hosted Market Trends and Issues Overview New models for deploying IP telephony service have emerged in the marketplace, providing additional business choices and adding to the portfolio of Managed Services currently available. These models include two... [view report]
End User Perspectives (In this case defined as Decision Makers, Influencers and Managers of Voice and Data Communications Systems and Services) is an on-going feature of all of the Tracks in the InfoTrack for Enterprise Services Program. It is designed to... [view report]
Abstract The global marketplace continues to expand. Emerging third world economies and competitors from China and India has already begun to burden U.S. business. The demand for oil from these two nations has contributed to the increased cost of domestic... [view report]
Service Provider Offer Summaries The Managed Services Track report includes an addendum of offer summaries of Managed Service providers in the Carrier, PBX, and VAR/Systems Integrator markets. Carriers ACC Telecom Architel AT&T BellSouth CeriStar Choice... [view report]
Methodology The Managed Services market revenues and forecast is developed using inputs from end user research, the analysis of 401K Reports of leading Systems Integrators and Network Service Providers, interviews and estimates from knowledgeable sources... [view report]
All qualified survey respondents receive their choice of: a $10 Amazon.com Gift Card, $10 Starbucks Card or a 1GB USB Flash Drive for their participation.
