The latest telecom industry supply & demand market intelligence on services and equipment, featuring input from an exclusive enterprise research panel.
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers, And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice Maintenance Services PBX Maintenance PBX Applications... [view report]
Business Communications Is Evolving, And With Evolution And Companion Discontinuity, Comes A Need For Professional Services The following pages document in-depth findings around the evolution of the communications systems market, including: The impact of... [view report]
Business Communications Are Evolving, And With Evolution And Companion Discontinuity, Comes A Need For Professional Services This report documents in-depth findings on the evolution of the communications systems market, including: The impact of Unified... [view report]
Business Communications Are Evolving, And With Evolution And Companion Discontinuity, Comes A Need For Professional Services The following pages document in-depth findings on the evolution of the communications systems market, including: The impact of Unified... [view report]
As Voice Telephony Systems And Applications Continue To Evolve To Unified Communications And Software Models, U.S. Decision Makers Are Predisposed To Adopt Professional Services U.S. Decision Makers’ Anticipation Of Needing Professional Services In A... [view report]
The December, 2007 Professional Services Market Analysis Report Asked Decision Makers About Video, IM And PDA Support In Anticipation Of Their Impacts On The UC Environment And Demand For Professional Services Video communications was selected due for the... [view report]
A Word About The Following Installation & Implementation Customer Satisfaction Charts Rationale Decision makers were surveyed to determine their level of satisfaction with the most recent voice system installation and implementation to determine which... [view report]
A Word About The Following Network Planning & Design Service Customer Satisfaction Charts Rationale Decision makers were surveyed to determine their level of satisfaction with the most recent Network Planning & Design service, based on 12 distinct... [view report]
A Word About The Following Security Assessment Service Customer Satisfaction Charts Rationale Decision makers were surveyed to determine their level of satisfaction with the most recent Security Assessment service, based on 12 distinct activities to determine... [view report]
A Word About The Following Convergence Professional Service Demand Charts Rationale Decision makers were surveyed to determine their anticipation of engaging convergence-related Professional Services in the foreseeable future, and only those respondents that... [view report]
Based On Decision Maker Demand, The IES Global Forecast For Professional Services Predicts Worldwide Opportunity And A 10% CAGR The InfoTrack for Enterprise Services – Professional Services program produces a global forecast workbook in the April timeframe... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers, And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice Maintenance Services PBX Maintenance PBX Applications... [view report]
The November, 2007 Edition of The Professional Services Report Looks At The Channel Structure And Service Provider Market Shares In The U.S. Professional Services Marketplace This report documents in-depth findings addresses six primary questions: How do... [view report]
The Channel Composition Of The U.S. Professional Services Market Is Dynamic And In Change The following pages document in-depth findings around the evolution of this market, including: Development of the dominant types of Service Providers in each market... [view report]
The Channel Composition Of The U.S. Professional Services Market Is Dynamic And In Change The following pages document in-depth findings around the evolution of this market, including: Development of the dominant types of Service Providers in each market... [view report]
Due Diligence Was Performed To Derive Convergence-Related Service And Marketshare Data Very few Service Providers report Professional Service revenues that map to those covered in the InfoTrack for Enterprise Services – Professional Services Track, and... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers, And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice Maintenance Services PBX Maintenance PBX Applications... [view report]
The November, 2007 Edition of The Professional Services Report Looks At The Channel Structure And Service Provider Market Shares In The U.S. Professional Services Marketplace This report documents in-depth findings addresses six primary questions: How do... [view report]
The Channel Composition Of The U.S. Professional Services Market Is Dynamic And In Change The following pages document in-depth findings around the evolution of this market, including: Development of the dominant types of Service Providers in each market... [view report]
The Channel Composition Of The U.S. Professional Services Market Is Dynamic And In Change The following pages document in-depth findings around the evolution of this market, including: Development of the dominant types of Service Providers in each market... [view report]
Due Diligence Was Performed To Derive Convergence-Related Service And Marketshare Data Very few Service Providers report Professional Service revenues that map to those covered in the InfoTrack for Enterprise Services – Professional Services Track, and... [view report]
The Global Convergence Professional Services Market Forecast is part of The Telecom Intelligence Group's InfoTrack for Enterprise Services; Professional Services Track program. This program incorporates in-depth service provider primary research, including... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks"-Maintenance, Managed Services & Professional Services Voice Maintenance Services PBX Maintenance PBX Applications... [view report]
The Annual Services Market Review Presents A High Level "Year In Review" And Summarizes The Trends And Issues And Key Research Findings In Each Of The Services Markets In 2006 Each Services section presents a summary of the market conditions... [view report]
As The Voice Industry Migrates To IP, Maintenance Services Are Becoming An On-Site, Break-Fix Service While Remote Monitoring and Problem Resolution Is Migrating To A Managed Service Maintenance cost has become a focal point in new voice system and... [view report]
During 2006, The InfoTrack for Enterprise Services – Professional Services Program Tackled Several Actionable Issues The most market-affecting issues presented in the Annual Report: Professional Service Provider Selection criteria Likelihood of product... [view report]
As The Voice Industry Migrates To IP, Maintenance Services Are Becoming An On-Site, Break-Fix Service While Remote Monitoring and Problem Resolution Is Migrating To A Managed Service Maintenance cost has become a focal point in new voice system and... [view report]
Issue: Hardware And Software Warranty Entitlements And The Impact On Sales – International Markets With The Exception Of Europe And EMEA, International Voice System Decision Makers Do Not Believe That A Day 2 Maintenance Requirement Disadvantages The... [view report]
Business Decision Makers Have An Interest In Managed Services And Hosted Voice Solutions With "Care-Abouts" That Vary Slightly, Segment/Region To Segment/Region Summary of Findings The Managed and Hosted Services Markets are "alive and very... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice Maintenance Services PBX Maintenance PBX Applications... [view report]
The August, 2006 Edition of The Professional Services Report Is Intended To Report Global Buyers’ Adoption Motivations, Vendor Selection Influencers, Service Provider Expectations, Actual Savings Experience And Adoption Timing The Global survey administered... [view report]
The September, 2006 Professional Services Report Investigates Many Aspects Of Buyer Vendor Selection And "Drills Down" On Several Specific Services The Professional Services Report Investigates Buying Influences: Buyer vendor Selection Criteria The... [view report]
Professional Services Buyers’ Service Provider Selection Is Heavily Influenced By A Vendor’s Skills On Staff And Personal Knowledge Of The Service Provider In Any Professional Service Engagement Capacity Price is important in the final selection, but it... [view report]
The Global Research Respondents Represented All Geographic Regions In Total, The Research Respondents Represent All Industries And Employee-Size Segmentation On Average, One Third Of All Respondents Are Decision Makers, And All Respondents Have Decision... [view report]
The IES Program Is Based on Primary Research Conducted With Decision Makers and Influencers; And Consists Of Three "Tracks" – Maintenance, Managed Services & Professional Services Voice Maintenance Services PBX Maintenance PBX Applications... [view report]
The Service Market Annual Market Review Presents A High Level "Year In Review" And Summarizes The Condition Of Each Of The Services Markets Each Services section presents a summary of the market conditions, a... [view report]
Service Portfolios Continue To Be Impacted By Multiple Dynamics Leading To Intertwined Value, New-Bundled Offers and Multiple Partnerships Professional Services Voice Maintenance Services Managed Services U.S. - $32.6B to $56.1B in ’11 U.S. - $3.4B to... [view report]
Professional Services Market Trends and Issues IP and Convergence Produces Improved Business Processes And Productivity Yet Distinctive Increases In Complexity Virtually Requiring The Use Of Professional Services Professional Services are emerging as a key to... [view report]
Maintenance Services Market Trends and Issues As The Voice Industry Migrates To IP, Maintenance Services Are Becoming An On-Site, Break-Fix Service While Remote Monitoring and Problem Resolution Is Migrating To Downward price pressure from customer demands... [view report]
Managed Services Market Trends and Issues Managed Services Adoption Is A Global Trend, Primarily Due To Cost Savings And Improved Business Operations Worldwide Managed Services buyers share basic adoption motivations, rarely led by a drive to decrease... [view report]
The InfoTrack for Enterprise Services Program InfoTech’s Enterprise Services tracking and reporting program is called InfoTrack for Enterprise Services. Focused on the voice and IP Telephony/converged services market space, there are 3 Tracks in the... [view report]
Report Scope This InfoTrack for Enterpise Services, Professional Services Track Report is focused on four primary Professional Services: Voice communications system Installation and Implementation services quality and the correlation between the successful... [view report]
Market Trends and Issues Overview Professional Services are defined as engagement or project services. The characteristics of this category of services are a defined project in terms of scope of work and timeline. Although the engagement may span a calendar... [view report]
End User Perspectives is an on-going feature of all of the Tracks in the InfoTrack for Enterprise Services Program. It is designed to capture and report on communications services trends and issues from the perspective of individuals responsible for their... [view report]
End User Perspectives is an on-going feature of all of the Tracks in the InfoTrack for Enterprise Services Program. It is designed to capture and report on communications services trends and issues from the perspective of individuals responsible for their... [view report]
End User Perspectives Section Overview This section of the report provides an insight into buyers’ attitudes relative to deploying IP Telephony and IP voice applications in either centralized or decentralized fashion. This section then explores the... [view report]
Methodology To develop revenue and forecast data, InfoTech conducted primary research with subject matter experts, with Service Providers and with comprehensive surveys of Enterprise, Medium Business and Small Business decision makers. In addition, the... [view report]
All qualified survey respondents receive their choice of: a $10 Amazon.com Gift Card, $10 Starbucks Card or a 1GB USB Flash Drive for their participation.
